Terms and Conditions of Service
1. Service & Repair Liability
DJ Doctor Brisbane provides professional repair and maintenance services for DJ electronics. While we take every precaution with your equipment, we are not liable for pre-existing faults discovered during the diagnostic process. All repairs are subject to part availability and manufacturer lead times.
We reserve the right to refuse service on equipment that is deemed beyond economical repair or has been subject to unauthorized modifications.
2. Customer Responsibilities
Customers must provide accurate descriptions of faults when logging a service request. Equipment must be dropped off in an orderly fashion within receiving a return email from DJ doctor confirming the booking.
Repairs must be picked up within 14 days of service completion unless prior arrangements are made. Storage fees may apply for items left beyond 30 days after notice is given that a repair is completed.
It is the customer's responsibility to back up any digital data or settings before submitting equipment for repair, as DJ Doctor Brisbane is not responsible for data loss during the service process.
3. Warranty & Spare Parts
We offer a 90-day warranty on labor and parts explicitly replaced during the specific repair described in the invoice. This warranty is void if the equipment is subjected to liquid damage, physical impact, or tampering by third parties after the service is completed.
Mods and custom upgrades are performed at the owner's risk regarding original manufacturer warranty status.
4. Payment & Refunds
A diagnostic fee is applicable to all equipment submitted for service, which is non-refundable but will be deducted from the final repair cost if the quote is accepted. Full payment is required upon collection of the equipment.
We reserve the right to hold your equipment until payment has been made.
5. Return Freight
Any equipment that is sent to us via freight or post will incur return postage or freight charges.
We accept no responsibility for any return freight charges for items sent to us. Full payment will be required before any items are sent.
6. Quote Rejection & Reassembly
Charges will still apply where a repair quote is rejected or not accepted after an initial inspection.
The same conditions will apply where any equipment has been disassembled and the repair or modification process halted.